Discussion about this post

User's avatar
Nancy Friedman's avatar

On LinkedIn, Mary La Coste brought up the All Blacks, New Zealand's national rugby team. Maybe Allbirds is meant to echo All Blacks? (I found no indication of a connection in any Allbirds messaging, though.)

Expand full comment
Grant McCracken's avatar

Nancy, this is so good. Thanks. I like names that resist registering. You have to stop and think "what!" But "allbirds" slewed off into comprehension and you were obliged to fish it out again. And ended up thinking, "No, it can't be that" i.e., something to do with birds or all or especially all birds. But for me the big problem here was that they didn't "control the burn" which is to say they got a fantastic response from the early adopters and this converted the "charge" of the brand (to mix my metaphors, don't ask ME to brand anything) from positive to negative. We consumers choose a new brand because it's a little risky but when it ends up getting almost instant adoption in "our crowd" we looking like the most predictable dopes in the world. (I am pretty good at this all on my own, and don't need help from brands, thank you very much.) In the startup world that prizes originality and innovation, this was what do they call it exactly, oh, yeah, bad. So the best thing that could happen to a new brand was the worst, and it was up to the brand managers to control the burn by actually ratcheting demand back down and then only gradually scaling it back up. This is difficult and dangerous. But it is possible. Do I have an example. No, I don't have an example. Thanks again.

Expand full comment
18 more comments...

No posts